Cancellation & Refund Policy

Cancellation & Refund Policy for www.ramapuzzle.com

At Rama Puzzle, we strive to provide exceptional products and services to our members. In cases where a cancellation or refund is necessary, we have set out a clear and transparent policy to ensure smooth transactions and customer satisfaction.

1. Order Cancellation

Before Shipment: Orders can be cancelled within 24 hours of placement. Once processed, an order may not be eligible for cancellation.

After Shipment: If an order has already been shipped, cancellations are not permitted. However, customers can initiate a return upon receipt as per our return policy.

2. Return and Exchange Policy

Damaged or Defective Products: If your order arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund after verification.

Return Condition: Returned products must be in their original condition and packaging, with no signs of use or damage.

3. Refund Policy

Eligibility: Refunds are issued for eligible cancellations and returns. Refunds are processed within 7-10 business days after the return is received and inspected.

Payment Method: Refunds will be credited to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items: Certain items may not be eligible for a refund due to their custom or personal nature. These items will be marked as non-refundable on our website.

4. Contact Us

If you have any questions about our Cancellation and Refund Policy, feel free to reach out to us at info@ramapuzzle.com or call us at 

+91-8447335034

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This policy is designed to offer flexibility while ensuring the highest quality service for our members. Please review it carefully before making a purchase.